Curse

pamelf · Jan 14, 2008, 03:12 AM // 03:12

Quote:

Originally Posted by mcsumo

Here is a quote from the Department for Business Enterprise and Regulatory Reform website. and the link http://www.berr.gov.uk/consumers/buy...ing/index.html

Distance Selling Regulations
Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.

Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV: The protection includes:

• The right to receive clear information about goods and services before deciding to buy;

We did not receive clear information before deciding to buy and we were on a deadline.

Thank you so much for that... So many people seem to be thinking a lot of us are angry about the fact that other people are now able to have access to the BMP, which is simply not true. Our anger is mainly about being actively misled by a company we put our trust in. I don't ask for anything free in return, but I would like an acknowledgement that Anet has handled this entire situation absolutely appallingly, and perhaps work on these kinds of disasters in the future. There are a lot of loyal fans who would like to keep supporting the company, but if anything like this happens again I know that a lot of us will simply have had enough.

Crom The Pale · Jan 14, 2008, 03:25 AM // 03:25

I personally think that all of GW was a giant beta test for Anet. From start to finish, from the game design through skill/game play changes to how they deal with the comunity at large.

I have both high hopes and some trepidation that they have learned from ALL of this and will present us with an exceptional product in GW2.

strcpy · Jan 14, 2008, 05:39 AM // 05:39

Quote:

Originally Posted by Crom The Pale

I personally think that all of GW was a giant beta test for Anet. From start to finish, from the game design through skill/game play changes to how they deal with the comunity at large.

I have both high hopes and some trepidation that they have learned from ALL of this and will present us with an exceptional product in GW2.

One will note that since that first night the "We didn't say..." was posted they have shifted to "People couldn't get it" - I think, at the least, they learned that being that legalistic with their phrasing was a bad idea.

While the best thing that should have happened was correcting us once (all it would have took was a whole two or three sentences - even if it was "we do not know") the sad thing is that they could have re-released it in such a way as to *not* tick off nearly everyone who got it (and those that aren't were ones that felt companies lie anyway, for a company that has always gone out of their way to *not* do this I wonder how it feels?). Some will still complain, but no matter what you do some will complain but right now is A LOT complaining (even on boards and with people who I have never seen it before).

They could *easily* have run another promotion once those new methods of payment were in place for those that missed and for the new players include it with any platinum edition owners - many of us that did get it *do* fell sorry for those people. Especially the new players who *never* had access to it (in fact, many of us know the feeling having never had access to the CE of prophecies).

In the end I want my "Thank You" for being a loyal customer (as Gaile had said the thing was - especially since for me the online GWEN was 5 dollars more than brick/mortar GWEN + BMP). That means I either get something that the "non-loyal" ones get or force them to move into the "loyal" category. If the others now have the same choice we did (spend that 30 dollars in the online store, now even easier with the unlock packs) or new players who went ahead and purchased a bundle (platinum edition) i'm fine with giving them the "thank you" also - after all the now mostly qualify as said "Loyal Customer". As is, the people who decided that the content would suck and not be worth fooling with were the ones who made out best.

*shrug* In the future I just will not trust them, I suppose the ones that called us Naive for believing them are right, probably not what Anet really wanted to happen but that is what happens when you try and manipulate what people think - they generally loose trust in you.

Dwimmerlaik · Jan 14, 2008, 06:00 AM // 06:00

Quote:

Originally Posted by Crom The Pale

I personally think that all of GW was a giant beta test for Anet. From start to finish, from the game design through skill/game play changes to how they deal with the comunity at large.

I have both high hopes and some trepidation that they have learned from ALL of this and will present us with an exceptional product in GW2.

I highly implore you not to ever play WoW then.

pumpkin pie · Jan 14, 2008, 08:26 AM // 08:26

rofl,

TIME LIMIT

Told you all many times, time limit does not equal special/limited edition. that is in no way misleading. TIME LIMIT. means when the time is up YOU DON'T GET IT FREE ANYMORE. hence it is for sale now, when the time limit is over it is a pay content. sheesh, but no, you all who are complaning now and looking up laws regarding online sales, stop twisting the facts.

Cacheelma · Jan 14, 2008, 08:53 AM // 08:53

Quote:

Originally Posted by Lonesamurai

Due to POPULAR DEMAND they are offering the BMP for sale, as people asked them too

Demand by whom? NCSoft?

Try "need of more money", as in greed.

mcsumo · Jan 14, 2008, 09:22 AM // 09:22

For those who are coming in with helpful comments like ROFL, or calling us naive, or suggesting a lack of reading comprehension. Here is the important line from the blurb:- The Bonus Pack will only be available to the exact account that fulfills this promotion in the in-game store or the exact account on which a qualifying Guild Wars product is activated that has been purchased in the PlayNC store.

Pease note it DOES NOT say 'the free bonus mission pack promotion will only be available' it says 'The Bonus Pack will only be available to the exact account that fulfills this promotion

If you read and comprehend that sentence correctly, it DOES directly state that it will only be available in this way. Therefore we have been lied to and we are entitled to a refund.

Sorry that I keep coming back with other points, but I am checking with people who understand the law better than I do, while I await my reply from support.

pumpkin pie · Jan 14, 2008, 10:26 AM // 10:26

what I understand from that phrase is: BMP will be available to the exact account that fulfill the time limit offer, meaning the BMP is not transferable to another account. For instant: if you use account ABC to qualify for the BMP, account ABC will get the BMP and not account DEF.

If Anet is offering the BMP with another time limit offer for FREE, IE buy X amount online to get BMP free ONCE AGAIN, then there will be a big problem for them, because then they would have broken the Time limit offer. Since they are SELLING the pack now it is not a bonus anymore, I think it is wise that it is not called The Bonus Mission Pack anymore, instead called the Extra Mission Pack or something else, and in the description says that this was once given free to customer who supported the online store.

Cacheelma · Jan 14, 2008, 10:33 AM // 10:33

.....didn't we have this exact same conversation in the previous thread where Gaile splitted her hair regarding the issue?

pumpkin pie · Jan 14, 2008, 10:40 AM // 10:40

don't remember, was away for holiday and had miss mini polar bear!!!!! aaaaaaaaaaaa...... but I hope people will just let this go already.

freekedoutfish · Jan 14, 2008, 12:17 PM // 12:17

Quote:

Originally Posted by mcsumo

...

You know what this entire thing reminds me of.

When they release a new type of food or product onto the market and it says "limited edition" on the packaging and you get the impression that it wont be around for long.

Then 6 months later it still on the shelf!

We have all seen that, we all know it happens and we all know its a blatent marketting scheme to make you think "ooo get it while I can", and you fall for such an age-old trick!

But limited edition or special edition or any combination or wording like that doesnt mean what we think it does. It sounds like you have only one chance to buy it, but you dont. It just a marketting term and it worked!

As for your quote of "'The Bonus Pack will only be available to the exact account that fulfills this promotion".

I dont see the issue there. That makes perfect sense to me. If you buy an item from the online store, then ofcourse it will only work with with the GWs account you bought it on. I dont see what they lied about there or how you could miss-concieve that?

Again I would love to hear the quote from Anet stating the BMP would only EVER be available through the BMP promotion? Someone find me that quote and then you might have something worth fighting about and something worth taking to trading standards.

Unless you can prove that the terminology used by Anet in their advertising was miss-leading enough to make people think they had no choice but to buy it during the promotion. Then Dont bother! A lot of terms in marketting like special offer or limited edition or promotion are not defined the same way they would be to you and I.

Marketting and advertising have different definitions and legal standings for certain words and phrases. They could say an item is "limited edition" but unless they state you can only buy it during a set time, its not actually limited at all.

Just as Anet said you could only get the BMP as part of the promotion at that time. They never stated it wouldnt be sold as a seperate item in the near future or that they wouldnt concider it. If you imagine that maybe 1/4 of the community got the BMP during the promotion, as Anet likely to not sell it to the other 3/4 at a later date?

Ofcourse they would! You have to accept a certan amount of niavity on your part for thinking the promotion was the only chance to buy it!

madmonarch · Jan 14, 2008, 01:08 PM // 13:08

Quote:

Originally Posted by freekedoutfish

They could say an item is "limited edition" but unless they state you can only buy it during a set time, its not actually limited at all.

That's called lie.

pamelf · Jan 14, 2008, 01:10 PM // 13:10

Quote:

Originally Posted by freekedoutfish

You have to accept a certan amount of niavity on your part for thinking the promotion was the only chance to buy it!

May I ask you please, when you originally read the information about the BMP did you personally think this would be a limited offer? Please answer truthfully, and not with the advantage of hindsight. At the exact time the promotion was announced can you honestly tell me that you did not assume that the promotion was only available during that limited time?

Even if you did know it might be available in the future, did you think that it would probably be a lot more than a mere three months into the future?

I just don't think that you can call us naiive (although in hindsight I guess it was - but that's just it hindsight) when I'm sure that even most of the people abusing us now for being angry and upset about this situation probably had the exact same assumptions about the BMP as we had - proven by the number of threads going around whining about how the BMP wasn't available anymore...

Cacheelma · Jan 14, 2008, 01:22 PM // 13:22

Funny how someone would compare "limited edition" product of ANYTHING with this online-only product.

HILARIOUS.

Even the "really" limited edition of GW collector's edition would still be available TODAY if nobody buys it. Do I need to explain how this kind of thing works? Really? Seriously?

Please.

freekedoutfish · Jan 14, 2008, 01:50 PM // 13:50

Quote:

Originally Posted by madmonarch

That's called lie.

Its not lieing. There are set legal definitions for marketting terms which are different to the definitions we know and use in general conversation.

If you took legal action and said a company lied about an item being limited edtion because it was still on sale 6 months later, you would be thrown out of court.

limited edition, special edition, "promotion" do not suggest a limited time offer. It is simpy marketting slang to make you think that.

Quote:

Originally Posted by pamelf

May I ask you please, when you originally read the information about the BMP did you personally think this would be a limited offer? Please answer truthfully, and not with the advantage of hindsight.

I honestly saw the promotion and thought to myself...

1) There is no way im paying more for GWEN just to get the BMP and Im not paying £18 on something else just to get it.
2) That Anet would later sell it as a stand alone item.

...I honestly thought that and didnt fall for their little trick. Thats why im saying you all have to accept a certain amount of niavity and stupidity for falling for a blatent marketting scheme.

No it wasnt nice and yes it was underhanded... but their a business and it worked!

Look at the fuss and protests it caused when people couldnt get it from the store, and look at the fuss now about it being a stand alone item. Will that hurt sales? Nope!

It will increase sales due to the all the attention! Anet knew what they were doing and you all thought "woo I want to be the first to own the BMP" and rushed out and spent your money before thinking, and now your suffering!

The fact is you could have all waited but you didnt.

milan · Jan 14, 2008, 01:54 PM // 13:54

Just one question.

If everyone who didn't get the BMP thought that it would be released once again, why all the petitions and QQ'ing about it on these very forums?

Surely if you knew it would be re-released there was no need for all of that?

Stormlord Alex · Jan 14, 2008, 01:58 PM // 13:58

Quote:

Originally Posted by freekedoutfish

2) That Anet would later sell it as a stand alone item.

This. QFT a thousand times over. For once, fish speaks the truth

Maybe it's just my jaded view of the world... but it was never in doubt that A-Net would release the BMP for sale.

A-Net is a business. Businesses make money. Getting people to buy GW:EN at a mark-up price online/character slots = money. Releasing the BMP at a later date to everyone else = more money.

See?

EDIT to avoid double-post...

Quote:

Originally Posted by milan

If everyone who didn't get the BMP thought that it would be released once again, why all the petitions and QQ'ing about it on these very forums?

People are, by and large, incredibly silly and often blind to things that ought to be obvious.

pamelf · Jan 14, 2008, 02:07 PM // 14:07

Quote:

Originally Posted by Stormlord Alex

This. QFT a thousand times over. For once, fish speaks the truth

Maybe it's just my jaded view of the world... but it was never in doubt that A-Net would release the BMP for sale.

I do agree with both you and fish that they would release it later. I assumed it would happen...I simply didn't expect it to be within 3 months! lol, shame on me I guess. Still, I do feel a little betrayed, whether it be by my own stupidity or the company.

freekedoutfish · Jan 14, 2008, 02:09 PM // 14:09

Quote:

Originally Posted by milan

Just one question.

If everyone who didn't get the BMP thought that it would be released once again, why all the petitions and QQ'ing about it on these very forums?

Surely if you knew it would be re-released there was no need for all of that?

Im willing to admit that I protested about it being sold as part of the promotion, even thouh I realistically knew it would be sold later as a solo item. But that was out of principle at them doing it that way first.

It was a bad way to do it and now we're feeling the impacts on those who paid more for it.

But had we not protested and not spoken out.... it may have been different.

mazik · Jan 14, 2008, 02:21 PM // 14:21

Has anyone of you complaining that less forunate people then yourselves should not have access to it, stopped to think that perhaps ANet had no original intention of re-releasing it? If I understand correctly the quotes I have seen from Gaile, they dsicovered, after the promotion, that the inability to access and pay through the online store was more widespread then they had originally perceived.

So, a company wishes to make their customers happy, and since such a large amount of people have reported their inability to access or pay through the online store, they decided to re-release it, assuming that those who take have the ability to take part in the promotion would be happy with simply getting it 2 months ahead of anyone else.

Also, I find it amusing that the you people are complaining the ANet is 'greedy'. And, if not greed, what is motivating your comments of 'don't give it to those with the inability to order on the online store' and 'give us our money back'?

Lastly, I would like to say I don't support the people who simply didn't buy it because they wanted a box and then started crying when they didn't get a BMP.